For best results, if you are using Sierra or High Sierra, Receiver 12.9.1 is the preferred Citrix version. This article will guide you through the process of installing and configuring Citrix for Design Manager on MacOS Catalina and Mojave, and create a desktop icon. Please have your Design Manager username and password handy. When you update to the latest version of macOS (Catalina), you’ll need Citrix Workspace Beta app to launch the cloud Desktop properly. Documentation on mySIPA Citrix portal. To help SIPA students prepare for the 2020-2021 academic year, we have developed a set of FAQs about the planned instructional format and other important issues.
With the release of Citrix Workspace app 2012 for Mac, Citrix now supports Citrix Optimization for Microsoft Teams on MacOS.
Microsoft Teams is the fastest growing business app in Microsoft history, and Citrix was the first partner in the world to optimize the Microsoft Teams experience in a virtualized environment for Windows and Linux. Citrix is excited to announce that we are bringing their full optimization to Mac with the release of Citrix Workspace app 2012 for Mac! Together, Citrix with Microsoft Teams accelerates team collaboration and personal productivity across all business activity.
With this Citrix Workspace app release, your teams now get a native Microsoft Teams app experience on their virtual apps and desktops for audio calls, video calls, and screensharing. Among several immediate benefits, both admins and users will be able to enjoy:
- Crystal clear voice and video up to 720p
- Enhanced server scalability that is accomplished by offloading CPU/RAM/GPU/IO onto the user’s device rather than the Virtual Delivery Agent (VDA). That means more users per server and lower operating costs.
- The ability to leverage existing Citrix security policies within virtual instances of Microsoft Teams
Please note, this optimization is supported on Microsoft Teams on macOS version 10.15 (Catalina) and above.
What’s New with Microsoft Teams on MacOS and Citrix?
With Citrix ´s continuous innovation, they focus on improving both user and admin experience. This chart compares the optimizations they have made for you today with the capabilities they previously had in place.
Please note, CTXMTOP is a command-and-control virtual channel. That means media is not exchanged between the Citrix Workspace app and the VDA.
There are a few known limitations with Microsoft Teams running on VDI on Mac compared to the native Microsoft Teams application. This includes the absence of the gallery view. While Skype for Business can coexist with Microsoft Teams, they cannot run at the same time. Microsoft has an extensive deployment guide for this. Additionally, to preserve VDA resources on the workspace app, Citrix have disabled background effects on Microsoft Teams. Check out their documentation for more information.
The Citrix optimization for Microsoft Teams on MacOS,contains VDA-side HDX services and API to interface with the Microsoft Teams hosted app to receive commands. These components open a control virtual channel (CTXMTOP) to the Citrix Workspace app-side media engine. The endpoint decodes and renders the multimedia locally. Reverse seamless snaps-in the local Citrix Workspace app window back into the hosted Microsoft Teams app.
Minimum version – Citrix Workspace app 2012 for Mac:
Supported operating systems
- macOS Catalina (10.15)
- macOS Big Sur Beta 8 in test environments only. Do not use in production environments.
Features supported:
- Audio
- Video
- Screen sharing optimization (incoming and outgoing)
Mirosoft Teams on MacOS optimization works by default if the user has Citrix Workspace app 2012 or later and macOS 10.15.
If you want to disable Microsoft Teams on MacOS optimization, run this command in terminal and restart Workspace app:
defaults write com.citrix.receiver.nomas mtopEnabled -bool NO
Learn more here about Microsoft Teams on MacOS optimization by Citrix.
A list containing the majority of Citrix Workspace app for Mac (formerly Receiver for Mac) support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
Citrix Workspace For Catalina
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Receiver for Mac / Workspace app for Mac:
A Citrix Remote Pc 1912.0.0.24265
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | Bloomberg keyboard and finger print scanner not redirecting to Citrix session. | Redirection of this device is not fully supported but there is a method to follow that can be tried to get it working, as explained in the CTX article. | https://support.citrix.com/article/CTX227075 | |
| 2 | Windows Mac users connect to NetScale full VPN, they cannot reach external websites. Split DNS is not working. | This is by design. The Mac VPN client does not support split DNS so all DNS requests are sent to NetScaler for resolution. If NetScaler cannot resolve the domain name then users will get an invalid response. This issue will be fixed under an existing enhancement request. | https://support.citrix.com/article/CTX225297 | |
| 3 | When using HDX 3D Pro, a black box may appear around some custom cursors. | This is a known issue and 32-bit cursors are being investigated as part of the product road maps for Citrix Receiver for Mac. Cursors that employ shadow effects for example are classed as 32-bit cursors and not currently supported by Receiver for Mac. | https://support.citrix.com/article/CTX223626 | |
| 4 | If using a proxy connection, communication over EDT fails. | This is a known issue. | Receiver for Mac 12.5. | |
| 5 | You receive an 'Initialization failed' error. | This is caused by an upgrade to macOS Sierra. Upgrade to Receiver for Mac 12.3 which is compatible with this OS. | ||
| 6 | Delivering a proxy.pac file to clients via NetScaler Session Policies works for Windows devices but now Mac. | At the moment, only Windows devices are supported. Proxy PAC support for MacOS is currently being worked on. | https://support.citrix.com/article/CTX227262 | |
| 7 | When launching an application or desktop you may receive error 'System Extension Blocked'. | A new feature introduced to MacOS High Sierra requires user approval to load any newly-installed third-party kernel extensions. Navigate to 'System Preferences -> Security & Privacy' and click 'Allow' against 'Citrix Systems Inc'. | Citrix Receiver for Mac 12.7 and above, and MacOS High Sierra. | https://support.citrix.com/article/CTX228208 |
| 8 | French Canadian special accent characters do not display correctly when accessing a Windows 7 VDA. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.4. | https://support.citrix.com/article/CTX231623 |
| 9 | Alt+Tab does not switch properly all the time and Alt+Enter does not work in Excel. | Upgrade to Receiver for Mac 12.7. | Citrix Receiver for Mac 12.6. | https://support.citrix.com/article/CTX231624 |
| 10 | When using a DisplayLink docking station with v3.1 drivers and Receiver for Mac there is a high ICA RTT spike over 1000ms. | Upgrading to DisplayLink v4.0 drivers and MacOS 10.13 High Sierra resolves the issue. The issue is still being investigated for earlier MacOS versions. | Citrix Receiver for Mac 12.6 and 12.7. | https://support.citrix.com/article/CTX231625 |